Refund policy
At NOVERRA™, we want you to shop with confidence.
We offer refunds or resends under the conditions below.
Eligible for Refund or Resend
Order Delays (Lost in Transit)
You are eligible if tracking has not updated for:
USA Orders: 45+ days
International Orders: 60+ days
Please note:
Shipping times may vary due to high demand, customs processing, or carrier delays. Occasional delays do not qualify as lost in transit unless the timeframes above are exceeded.
Required:
Screenshot of inactive tracking
Copy of customer complaint (email or message)
Damaged or Defective Products
If your item arrives damaged, defective, or unusable:
Required:
Clear photos of the damage
Wrong Item or Missing Parts
If you receive the wrong item, variant, or missing parts:
Missing parts are resent only (no refunds)
Required:
Photos showing the issue
Email evidence
Returns (30-Day Window, Approval Required)
Returns may be requested within 30 days of delivery for eligible items.
Returns are accepted only if approved in advance.
Contact us before sending any item back
If approved, we will provide return instructions
Return shipping is the customer’s responsibility unless stated otherwise
Items must be unused and in original condition.
Not Eligible for Refund
Change of mind
Incorrect shipping address
Unclaimed deliveries
Product odor or preference issues
Wrong size or product selected
Delays caused by customs, carriers, or high demand (within stated timeframes)
Request Deadlines
USA Orders: within 45 days of delivery
International Orders: within 60 days
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